The short version
This website is a showcase of our working confectionery counter and the collection lots we pull here in Dubuque. It is not a data-hungry site. We do not run advertising trackers, we do not build shopper profiles, and we do not sell or rent any visitor detail to anybody. What we keep is what a counter clerk would keep in a paper ledger: a note of what you like and a copy of the letter you sent us.
Display preferences and flavor-matching memory
When you tap the flavor-matching card or settle the display notice, a small entry is written into your own browser storage. That entry records two things only: whether you asked us to remember your preferences, and the fizz and sweetness choices you selected in the palate pull matcher. It stays on your device. It is not transmitted to our counter, and it is not combined with anything else.
You can clear it at any time by emptying site data in your browser settings. Nothing about the page stops working when it is cleared; the counter simply forgets your last choices and the notice appears again on a later visit.
Counter correspondence
If you send a note to our counter address to ask about a specific batch, a gift tin for a milestone, or the texture of a particular flavor house, we keep that message and our reply so we can continue the conversation and repeat your request accurately. Correspondence is held in a single mailbox that two people at the shop can read.
- We ask for your name, a way to reply, and whatever details you want us to know about the gift.
- We do not ask for payment details, government identifiers, or any sensitive category of personal information.
- We keep an inquiry for as long as it takes to finish the conversation, then for a further twelve months so a repeat request can be answered without starting over.
Sharing and disclosure
We share nothing with advertisers or data brokers. The only circumstances in which a note leaves our ledger are: a carrier needs a delivery address for a tin we have agreed to send, a professional adviser needs to review a record, or a lawful demand requires the record. In each case we disclose the minimum needed and nothing more.
Your choices
Write to hollisandfenncandy@gmail.com with the subject line “privacy ledger” and ask for any of the following. We answer within thirty days, usually sooner.
- Ask what correspondence we hold under your name.
- Ask us to correct a detail that is wrong.
- Ask us to delete an inquiry and our reply.
- Ask us to stop writing to you about future kettle runs.
If you have already cleared your browser storage and the display notice reappears, that is expected behavior rather than an error. Choosing “keep browsing defaults” simply means the counter will not remember your flavor selections between visits.
Young visitors
The counter is built for adults buying gifts and for families browsing together. We do not knowingly keep correspondence from anyone under thirteen, and any such note found in the ledger is deleted rather than filed.
Changes to this ledger
When we change how the counter handles visitor details, we rewrite this page and change the date at the top of it. The batch ledger works the same way: the current line is the one that counts.
Reaching the shop
Questions about this ledger go to hollisandfenncandy@gmail.com or to Hollis & Fenn, 118 Bluff Street, Dubuque, Iowa 52001. The telephone at the counter is (563) 582-0147, answered on the days we are open.